Mars Services FAQ

Our Frequently Asked Questions

We Cover It All In Our Mars Services FAQ

From Termite Control To Roofing

If you have any questions about what any of our services entail, our Mars Services FAQ is the place for you. Here we answer every question you have about your home’s needs and what our services provide. Mars Services is your one-stop shop for everything in your home or multi-family project. We aim to deliver outstanding customer service beyond this world, starting by providing you with our Mars Services FAQ.

Mars Services FAQ: Termite Control

Answering Your Pest Control Questions

What Termite Product Does Mars Pest Control Use?

Mars Pest Control uses Termidor, which is a non-detectable, non-repellant treatment. Most common termiticides are repellants, which means they keep termites away from a treated area rather than killing them. While these repellants do kill termites, they also turn away nearby termites from coming into contact with the treated soil. Therefore, fewer pests are eliminated in the long run. With Termidor, termites can interact with its lethal power while being unable to detect where it has been placed.

Termidor is lethal to termites when they ingest it. Since Termidor is non-detectable, there is a higher chance of ingestion by termites in your yard. Unlike other termiticides, Termidor is lethal by contact as well. Once a termite comes into contact with Termidor, it is carried back to the colony onto the rest of the pests until the whole colony is infected. This transfer effect allows for a more significant elimination of the threat of pests in your yard and provides an effective solution to termite control. The two most destructive termite species, Formosan and subterranean termites, are effectively eliminated by Termidor.

How Fast Will Termidor Work Once Applied?

Termidor has achieved 100% control of termites within three months or less in every test. This is significantly faster than termite bait and monitoring systems, which typically take 6 to 18 months for complete control.

How Long Does Termidor Last Once Applied?

Termidor binds to the soil, so there is no leaching through rainfall or irrigation. Numerous government and other tests in the United States and abroad have proven that in 7 years, there has been no break or reduction in Termidor’s effectiveness. Termidor has continuously proven to be powerful in termite elimination.

Does Termidor Leave An Odor?

No. Termidor is odor-free!

How Is Termidor Applied?

When you call us for treatment, a technician will dig a 2×4 trench around the soiled areas of your home or multi-family property. Small holes will then be drilled every 18 inches into the concrete areas around the house, and all plumbing and exclusions inside the walls of your home will be foamed. Treatment can take 2-4 hours to complete depending on the size of your home.

Mars Services FAQ: HVAC 

Answering Your HVAC Questions

How Often Should My Heating And Cooling Equipment Be Serviced?

You should schedule routine HVAC service at least twice a year—once in spring and once in fall. By having your heating and cooling systems serviced before the hottest and coldest times of the year, you can ensure peak performance all season long.

When Should I Replace My HVAC System’s Air Filters?

The recommended amount for replacing your HVAC system air filters is once every three months. However, this frequency can change due to how often you use your system, whether you have pets, the size of your filters, and more. If you use your heater or air conditioner regularly, you may benefit from changing out the filters every month. Dirty filters can lead to poor performance and lower indoor air quality, which can be hazardous to your and your family’s health.

When Should I Schedule Professional HVAC Services?

If you’re experiencing a significant issue with your heating and cooling system, such as a heater that won’t turn on, or an air conditioner that won’t blow cold air, it’s time to call the pros. However, you shouldn’t wait until something goes wrong to schedule professional HVAC services. You can increase your HVAC performance, energy efficiency, and longevity with routine maintenance services. We recommend scheduling regular HVAC maintenance services with a professional like Mars Services twice to four times yearly.

Mars Services FAQ: Carpet Cleaning

Answering Your Carpet Cleaning Questions

How Often Should My Carpets Be Professionally Cleaned?

We recommend a professional carpet cleaning once every 6 to 12 months, depending on various factors. For example, if you have pets, children, or high-traffic areas of your home, it may be beneficial to have professional carpet cleaning more often. For businesses and other commercial carpet cleaning needs, we recommend scheduling professional carpet cleaning services once every 3 to 6 months.

How Much Does Professional Carpet Cleaning Cost?

Although professional carpet cleaning can be expensive, it is far less than you would pay to replace your carpets continuously. The exact cost of your services will depend on many factors, including the square footage of your space. We walk you through our pricing structure before beginning every service. We provide fixed rates based on the quality of service we provide and provide several payment plans and discount pricing for members.

How Long Should I Stay Off Carpets After A Professional Cleaning?

We recommend that you refrain from walking across carpets for at least six hours after they have been professionally cleaned. If you must walk on your carpets, wait at least 30 minutes after a professional cleaning is complete before removing shoes and walking across the carpets with clean, white socks. We also recommend keeping children and pets off of your carpet for a minimum of six hours after as well after a professional cleaning.

Mars Services FAQ: Plumbing

Answering Your Plumbing Questions

What Do I Do If My Pipes Burst?

If your pipes burst, this is a plumbing emergency. To prevent further damage from flooding and water damage, it’s essential to call a professional plumber immediately. Mars Services offers comprehensive burst pipe repair, replacement, and routine inspections. Not only can our team resolve a serious burst pipe issue, but our trained technicians can detect leaks in your home or multi-family property’s plumbing system. Reach out to us today if you need plumbing repair.

Should I Use Draino Or Another Drain Cleaner On A Clogged Sink Or Toilet?

We do not recommend using drain cleaners on most clogs due to the harsh nature of these chemicals that can damage your pipes or plumbing system. Instead, you can use a basic plunger to remove a clog or contact our Dallas plumbers at Mars Services for professional drain cleaning and clog removal. 

What’s The Difference Between A Traditional And Tankless Water Heater?

Traditional water heaters have a large tank, typically capable of holding 20-80 gallons of water, and constantly heat water to allow hot water throughout your home or business. On the other hand, tankless water heaters are much more energy-efficient by heating water on demand. Tankless water heaters typically take up less space in your home but may not be ideal for large families or multi-family homes and businesses, which may require larger quantities of hot water. Mars Services can help you understand the pros and cons of each system, based on your needs, to help you find the best water heating solution for your property.

Mars Services FAQ: Maintenance And Remodeling

Answering Your Remodeling And UpKeep Questions

Does Mars Services Offer Whole Home Remodeling?

Mars Services offers whole-home remodeling services for all types of residential properties throughout the Dallas-Fort Worth area. We also handle partial remodels, including full kitchen, bathroom, and bedroom remodeling. We can handle all of your assembly, carpentry, electrical, framing, flooring installation, interior and exterior painting, plumbing, drywall, and more. Contact us today to start bringing your vision to life!

What Is Resurfacing?

Resurfacing is a cost-effective way to upgrade various surfaces throughout your home without replacing them. Mars Services provides this service using top-quality acrylic polyurethane products and sealants to completely change the look of your countertops, tubs, standup showers, sinks, and more. Working with existing surfaces to eliminate the need for removal and replacement, we offer a wide range of color and style options to suit your style.

What Housekeeping Services Does Mars Provide?

Mars Services provides comprehensive housekeeping services for single and multi-family homes, apartments, and other private residences. We can do it all, including appliance cleaning, baseboard cleaning, bathroom and kitchen sanitizing, blind cleaning, cabinet and pantry cleaning, dusting, mopping, and vacuuming. Our services even extend to move-in and move-out cleaning services.

Mars Services FAQ: Trauma Scene

Answering Your Trauma Scene Cleanup Questions

What Is Trauma Scene Cleanup?

Trauma scene cleanup refers to the professional process of disinfecting, deodorizing, and cleaning of various types of trauma scenes. This can include crime scenes, suicide scenes, blood spills, and more. Trauma scene cleanup involves several steps to remove potentially harmful substances and biohazards safely. This service should always be done by a licensed, certified, and trained professional to ensure that all hazards are properly removed and disposed of.

Who Handles Trauma Scene Cleanup?

Professional companies, like Mars Services, provide licensed and certified trauma cleanup services. Our services include discreet removal of bodily fluids and biohazardous waste, deodorization, sanitization, and restoration of the site to its pre-incident condition. Using advanced technology, our team works quickly and discreetly to effectively remove hazards and ensure the health of our customers, their families, and their businesses.

How Long Does Trauma Scene Cleanup Take?

The time taken for trauma scene cleanup depends on the severity and scope of the situation, the availability of a specialized team, and more. While some trauma scene cleanups can take 24 hours or more, this is rare. In most cases, it can take anywhere from 4 to 8 hours. Contact the professionals at Mars Services to learn more, including what a trauma scene cleanup can entail in Dallas and the surrounding areas.

Who Pays For Trauma Scene Cleanup?

Often, insurance companies of the property where the incident occurred will pay for trauma cleanup services. In some instances, you may have to pay upfront costs and be reimbursed through an insurance claim later. The state of Texas offers compensation for eligible trauma cleanup services, including professional cleaning services and supplies. More information can be found on the Texas Attorney General’s website or by contacting our team here at Mars Services.

Mars Services FAQ: Restoration And Remediation

Answering Your Restoration Questions

What Is the Fire/Water Damage Restoration Process?

Every situation is different, so Mars Services offers a personalized approach to each job in addition to our general process. First, we will assess your damage and develop a customized restoration and remediation plan. Next, we will take immediate prevention steps to prevent further damage, such as covering roofs with tarps, boarding up the building, or removing excess freestanding water. After these steps, we will begin to repair any damage and restore your property to its pre-disaster state. This will depend on various factors, including the damage’s type, extent, and scope. Finally, we will clean and sanitize your space, complete the repairs, and handle any other details you may need to safely return to your home or multi-family property.

How Much Do Professional Restoration Services Cost?

Several factors will influence the cost of restoration services, including the type, scope, and severity of the damage and any unique challenges or needs present. Mars Services offers fair and honest pricing based on the quality of our work. We provide fixed rates, work within your budget, and can even offer payment plans for both residential, commercial, and multi-family management customers.

Mars Services FAQ: Roofing And Exterior

Answering Your Roofing Questions

How Long Will My Roof Last?

A properly constructed and installed shingle or roof tile can last about 25-35 years. However, several factors contribute to the overall lifespan of your roof, including materials, weather conditions, degree of wear and tear, and installation technique. If you are unsure how old your roof is, you can request an inspection from a licensed professional like Mars Services.

When Should I Replace My Roof?

While some roof damages may only need a repair, significant damage to your roof will likely call for a complete replacement. Some signs to look for when considering roof replacement include water damage, mold or moss growth, curling or buckling shingles, sagging, missing components, or if it is nearing the end of its manufacturer-recommended lifespan (typically around 20 years). All of these signs are great indicators that you may need a new roof, whether for your family’s safety or if you are selling your home or commercial property.

What Type Of Exterior Services Does Mars Services Offer?

In addition to comprehensive roofing installation, repair, and replacement, we offer exterior services such as painting, landscaping, sprinkler system installation, window screen installation, fence repair and replacement, power washing, pool installation, parking lot striping, siding installation, exterior additions, and more! Reach out to us today to learn how your residential, commercial, or multi-family property can benefit from the professionals at Mars Services.

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Honest and Reliable Service You Can Trust